Returns and Refunds Policy

At Bleuetiful, we strive to provide you with products of the highest quality and satisfaction. We understand that occasionally, circumstances may arise where you may need to return or seek a refund for a purchased item. Please read our Returns and Refunds Policy carefully to understand the guidelines and procedures for initiating returns or refunds.

1. Eligibility for Returns and Refunds:

1.1. Unused Products: We accept returns and offer refunds for products that have not been used, altered, or tampered with. To be eligible for a return or refund, the item must be in its original condition, with all tags, labels, and packaging intact.

1.2. Damaged Items: If your order arrives with items that are damaged due to mishandling by the postal company, we are here to assist you. However, you must notify us within 7 days from the delivery date to qualify for a replacement or refund.

2. Notification Requirements:

2.1. Damaged Items: In the event that you receive a damaged item, you must notify us within 2 days from the date the item was delivered by the postal company. This notification should include clear photos of the damaged item and its packaging. Failure to notify us within this timeframe may result in the denial of your refund or replacement request.

3. Return Process:

3.1. Contact Customer Support: To initiate a return or refund, please contact our customer support team at bleuetiful@hotmail.com. Provide your order number, the name of the product you wish to return or refund, and a brief description of the reason for the return.

3.2. Approval and Instructions: Our customer support team will guide you through the return process. If your return request is approved, you will receive detailed instructions on how to return the item. Please ensure that the item is securely packaged to prevent any damage during transit.

4. Return Shipping Costs:

4.1. Unused Products: If you are returning an unused product due to a change of mind or any other non-damage-related reason, you will be responsible for the return shipping costs.

4.2. Damaged Items: In the case of damaged items caused by the postal company, we will cover the return shipping costs.

5. Refund Process:

5.1. Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 business days, and a credit will be applied to your original method of payment.

6. Exceptions:

6.1. Used Products: We cannot accept returns or offer refunds for products that have been used, altered, or tampered with.

6.2. Late Notifications: Notifications about damaged items must be made within 7 business days of delivery, and notifications about damage caused by the postal company must be made within 2 days of delivery.

7. Contact Us:

If you have any questions, concerns, or require assistance with the returns and refunds process, please do not hesitate to contact our customer support team at bleuetiful@hotmail.com. We are here to ensure your shopping experience with us is as smooth and satisfying as possible.

Please note that this policy is subject to change without prior notice. It's recommended to review our Returns and Refunds Policy periodically.